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Refund policy

The Pro Licence is digital content delivered immediately. Try HTM for free first: the Standard level is complete and has no time limit.

Informative translation. This page is an English courtesy translation. The French version is the only contractual text and prevails in case of any discrepancy: Politique de remboursement. This does not deprive consumers of the mandatory consumer-protection rules of their country of habitual residence where those are more favourable (Regulation (EC) No 593/2008, art. 6).

Seller: WM STUDIOS, 61 rue de Lyon, 75012 Paris, France.
Last updated: 21 July 2026, version 1.0.

1. Principle: digital content delivered immediately

The Pro Licence is digital content (a licence code) delivered by email, immediately after payment. On purchase, you expressly consent to this immediate delivery and acknowledge that you lose your right of withdrawal once the code has been delivered (French Consumer Code, art. L221-28, 13°; see the Terms of Sale). Consequently, once the code has been delivered, the purchase is firm and final, which is standard practice for the sale of software and licence keys.

2. Before buying: try it for free

HTM is fully usable for free at its Standard level. We encourage you to try the app and check that it meets your needs before buying the Pro Licence. The Features page details what the Pro level unlocks.

3. Statutory guarantees preserved

The absence of a right of withdrawal does not deprive consumer purchasers of their statutory guarantees (guarantee of conformity, guarantee against hidden defects; see the Terms of Sale). If the Pro Licence does not work as described, you are entitled to have it brought into conformity or, failing that, to a refund, under the conditions provided by law.

4. Refund cases

A refund is granted, after contacting support and verification, in the following cases:

  • Code not received and not deliverable after verification of payment;
  • Code not working (activation impossible) and not resolved by support within a reasonable time;
  • Double payment or manifest billing error;
  • any case where a statutory guarantee requires it.

Conversely, a refund is not due on the sole ground of a change of mind after delivery of a working code, nor for an incompatibility that the free Standard level made it possible to check before purchase. In the event of genuine dissatisfaction, WM STUDIOS may nevertheless grant a goodwill gesture on a case-by-case basis, at its sole discretion.

5. How to request a refund

Contact support: support@hometheatermaestro.fr (or the “Contact support” button in Settings → About). Please state the email used for the purchase and, if possible, the order reference.

6. Terms and timescales

Eligible refunds are made via the original payment method (Stripe), within 14 days of the refund being agreed.

7. Disputes

In the event of disagreement, an amicable solution is sought directly with WM STUDIOS (see Terms of Sale, art. 12).

8. Language

This policy is written in French; any translation is provided for information only and, in the event of any discrepancy, the French version prevails (see Terms of Sale, art. 14).

See also: Terms of Sale · End-User Licence Agreement · Refund policy · Privacy · Legal notice.